Refund policy

Returns

Please post returns to Cheshire Country Store, Park view business centre, Combermere, Whitchurch, SY13 4AL and include the completed returns form included with your order. If the returns form is missing you include a note with your name, order, number and details about an exchange/refund. 

We want you to be happy every time you shop with us, however if for any reason you are unhappy with your purchase, you can return it to us within 30 days for full price items or 14 days for discounted items from receipt for a full refund or exchange, so long as it is unused, with the tags attached (where applicable), still in its original packaging and in a resalable condition. We will be happy to exchange the item for a replacement or to give a refund which will be returned via the payment method that was used when the purchase was made. We are not able to refund any return postage charges but we will send any exchange items free of postage charges for UK Mainland.  We require a proof of purchase in order to proceed with any refund or exchange. This is usually an order number provided in your confirmation email upon purchase or a packing note number within the goods you receive. We will aim to help any customer, however if the required information is not provided, we have the right to refuse a refund or exchange as requested. No returns will be accepted after the specified returns period. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging or removing any tags as failure to do so may result in us being unable to refund you. 

Standard Price Items 
Standard items are eligible for return or exchange within 30 days of receipt. You should return your order to us in its original unused condition and packaging for a refund or exchange. If you wish to return your online purchases in person, please contact Info@cheshirecountrystore.com to organise this.

Discounted Items
Discounted items are eligible for return or within 14 days of receipt. You should return your order to us in its original unused condition and packaging for a refund or exchange. If you wish to return your online purchases in person, please contact Info@Cheshirecountrystore.com to organise this.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we will send it back to the original delivery address and ask you to cover the delivery costs. If you are having any problems returning your order, please get in touch.

Please note this returns policy applies to items bought online.

This does not affect your statutory rights.

****Christmas Returns Policy ****

Purchases made from 27th November qualify for our extended Christmas returns period. Items (excluding sale items) may be returned or exchanged up to 15th January with proof of purchase. All products must be unused, in their original packaging, and have all labels still attached.